This is the screen where you can check the orders that have been marked as undelivered!

How to Process Undelivered Products

  1. After accessing the agent site, click on [Accumulated Undelivered].

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/e0271222-c746-4e63-8d65-11c606dbafef/KakaoTalk_20241025_001920328_05.png

  2. Select the undelivered order and click the [Complete Processing] button to process the undelivered product.

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/cf8ef983-686a-462e-b2bf-9a8fcb4a0079/KakaoTalk_20241025_002016022_10.png

  3. The processed undelivered product will change to the seller's shipping status and will disappear from the undelivered product list.

How to Manually Add Undelivered Products

  1. To register an undelivered product, click the [Add Manually] button in the upper right corner.

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/cc42b250-1a61-497e-b8cf-db36daccaab7/직접_추가.png

  2. In the manual addition screen, enter the buyer's store name and click on the [Buyer Store Name] below.

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/f9eff6c8-4941-4786-89b0-f0fd890b1c1f/스크린샷_2024-10-24_115545.png

  3. Select the seller's store/shop number for the undelivered product.

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/2a7a65ee-791e-4aa6-909f-51dac25beeec/스크린샷_2024-10-24_115558.png

  4. Select the undelivered date.

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/ec4bc49d-55a0-4da9-8769-7f73115784ed/image.png

  5. Click the [Upload Receipt] button to register the receipt for the undelivered product.

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/b0894cb6-07f7-40d2-9253-84cc68075524/KakaoTalk_20241025_002016022_14.png

  6. Optionally, enter any remarks and click the [Submit] button.

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/647e3bfe-2cfb-461d-846f-24043098d362/댓글.png

  7. After entering the information for the undelivered product, click the [Save] button.

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/948497a3-3627-4991-97fe-52e2ad2fdb78/KakaoTalk_20241025_002016022_12.png

  8. Once the undelivered product is added, please click the [Complete Processing] button to process the undelivered product when it's ready.

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/553c43a2-d52d-4e14-9ee1-116c4f3e69e0/KakaoTalk_20241025_002016022.png

How to Search for Undelivered Products

  1. After selecting the classification method on the left, click the [Find] button to search for undelivered products based on your selection.

    1. You can search by [Store/Buyer/Date].

    https://prod-files-secure.s3.us-west-2.amazonaws.com/642851cf-188d-4f05-b57e-4864e313e41e/2c631d94-53ee-4a9b-8cee-6591ebf5644e/검색.png